Privacy policy

Last updated: 8 May 2026 At Ascendyl, one of our main priorities is the privacy of our visitors. This Privacy Policy describes the types of information that is collected and recorded by Ascendyl and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact Ascendyl204@gmail.com. This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they share with and/or that is collected by Ascendyl. This policy is not applicable to any information collected offline or via channels other than this website. This Privacy Policy governs the use of this website and the services offered by Ascendyl Solutions Private Limited, a company incorporated and existing under the laws of India. Consent By using our website, you hereby consent to our Privacy Policy and agree to its terms. Information we collect The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. When you register for an account or place an order, we may ask for your contact information including name, address, email address, telephone number, and shipping address. How we use your information We use the information we collect in various ways, including to: • Provide, operate and maintain our website and process your orders • Improve, personalise and expand our website and services • Understand and analyse how you use our website • Develop new products, services, features and functionality • Communicate with you, either directly or through partners, including for customer service, to provide updates and information relating to the website, and (with your consent) for marketing and promotional purposes • Send you transactional and service emails • Detect and prevent fraud Data retention We retain your information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. • Personal information — we retain your personal information as long as your account is active or as needed to provide you services. • Usage data — we may retain usage data for 7–21 days to analyse trends and improve our services. When your information is no longer needed, we will securely delete or anonymise it. Log files Ascendyl follows a standard procedure of using log files. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, and referring/exit pages. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking user movement on the website, and gathering aggregate demographic information. Cookies and web beacons Like any other website, Ascendyl uses cookies. These cookies are used to store information including visitor preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the user experience by customising our web page content based on visitor browser type and/or other information. Payment & logistics data handling We collect, process and store certain information related to payments and logistics to facilitate order processing, payment transactions, delivery of products, and customer support. Payment information — payment-related data such as transaction details, payment method type, billing information and transaction identifiers may be collected and processed through secure third-party payment gateway providers. We do not store or process sensitive payment information such as full credit/debit card numbers, CVV or banking credentials on our servers. Such information is handled directly by authorised payment service providers in accordance with their privacy and security standards. Logistics and delivery information — to ensure timely and accurate delivery, we may collect and share information including your name, contact number, delivery address and order details with third-party logistics and delivery partners. These partners are authorised to use the information solely for the purpose of fulfilling deliveries and related services. Data security and confidentiality — we implement reasonable technical and organisational measures to protect payment and logistics-related data from unauthorised access, misuse, alteration or disclosure. Third-party service providers are contractually obligated to safeguard personal data and comply with applicable data protection laws. Third-party privacy policies Ascendyl's Privacy Policy does not apply to other advertisers or websites. We advise you to consult the respective Privacy Policies of these third-party services for more detailed information. You can choose to disable cookies through your individual browser options. Legal compliance (Information Technology Act, 2000) This Privacy Policy is prepared in accordance with the provisions of the Information Technology Act, 2000 and the rules made thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. We are committed to ensuring that your personal information is protected in compliance with applicable Indian laws. We collect, use, store and process personal data in accordance with the requirements prescribed under these laws. Compliance with the Digital Personal Data Protection Act, 2023 We are committed to protecting your personal data and ensuring transparency in how it is collected, used, and processed. In accordance with the Digital Personal Data Protection Act, 2023 of India ("DPDP Act"), we process your personal data only for lawful purposes and with your consent, wherever applicable. As a user, you have the following rights under the DPDP Act: • The right to access information about your personal data processed by us • The right to correction and erasure of your personal data • The right to withdraw consent at any time • The right to grievance redressal • The right to nominate another individual to exercise your rights in case of incapacity or death We implement reasonable security safeguards to protect your personal data from unauthorised access, disclosure, alteration or destruction. Grievance Officer If you have any concerns or requests regarding your personal data, you may contact our Grievance Officer at Ascendyl204@gmail.com. Children's information Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in and/or monitor and guide their online activity. Ascendyl does not knowingly collect any personal identifiable information from children under the age of 18. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately at Ascendyl204@gmail.com and we will do our best efforts to promptly remove such information from our records. Updates to this policy We may update this Privacy Policy from time to time to remain compliant with applicable laws, including the DPDP Act. The latest version will always be posted on this page with the "Last updated" date. Contact Ascendyl204@gmail.com · Ascendyl Solutions Private Limited, Office No 206, Plot No 1, 2nd Floor, Ambar Tower, Naniwala Bagh, Azadpur, North West Delhi, Delhi - 110033.